support

How can we help?

The most common questions are below. If yours isn't there, write to us; we read every message ourselves and usually reply within two days.

Write to us

your journal and data

Why is there no account?

Because your journal lives on your phone, not with us. No account means no account to break into. We ask your name only to greet you.

How do I move to a new phone?

If you set up the new iPhone from an iCloud backup or by transferring from your old phone, your journal comes along. To be safe, first make a copy with "Export your journal" in Settings.

How do I export or delete my journal?

At the bottom of Settings, under data. Export gives you all your dreams with dates as plain text, which you can save to Notes, email or Files. Delete removes everything from your phone permanently.

How do I bring in my dreams from WhatsApp?

Open the chat where you wrote your dreams, tap the name at the top, choose "Export Chat" and "Without Media", then save the file to Files. In Misal, go to Journal, Import, WhatsApp and pick the file. In a group chat, only the person you choose is imported. If the file is larger than 25 MB, export without media.

readings

Who writes the readings?

An AI model following principles we wrote: no verdicts, no fortune-telling, no quotes without a source, and a question for you at the end. It can still be wrong; if a reading doesn't fit, change the guides, focus or tone and read it again.

What are guides, and how do I change them?

Guides are the lenses we read your dream through: Jung, psychoanalysis, dream science, your own language and, if you like, traditions. Choose them in Settings under "Your dive guides", or in each reading's settings.

My reading didn't arrive.

Check your connection and ask again. Your journal works offline too, so you can save the dream now and ask for the reading later. If it keeps happening, use "Tell us about this reading" on the dream page.

subscription

How do I cancel?

On your iPhone open Settings, tap your name, then Subscriptions, Misal, Cancel Subscription. You keep access until the end of the current period.

Can I get a refund?

Apple takes the payment, so Apple handles refunds. Request one at reportaproblem.apple.com.

My subscription doesn't show on my new phone.

Make sure you're signed in with the same Apple ID, then in Misal tap Settings, Membership, "Restore purchases".

If tonight is a hard night

Misal is a journal, not a professional. If you are thinking of harming yourself or someone else, call your local emergency number now or talk to someone you trust. For heavy, recurring nightmares, support from a sleep or mental health professional can help.